1. Are you a manufacturer?
Yes, We are the manufacture and have in-house designers and research and development teams.
2. Is OEM or ODM available?
Yes, we provide both OEM and ODM services. We have the experience, capability, and research and development resources to service and integrate above industry standards professionally in all sorts of imaging solutions, such as document scanners and vehicle surveillance systems. Plustek is the global one-stop total solution provider. We are confident to customized and tailored to your needs.
3. Do you accept customized solutions?
Plustek accepts customization based on customer's requirements. Our solutions are in modularized SDK, which
can provide a faster turnaround to get your business up and running quickly and swiftly.
4. What language and operating system do you provide?
Our products support various languages, including English, French, Dutch, Italian, Spanish, Simplified Chinese, Traditional Chinese, Polish, Russian, Japanese, Korean, Portuguese, Turkish, and Arabic; furthermore, we support Windows, Mac, Linux, Andriod, and iOS operating platforms to get you the optimal productivity across your existing infrastructure.
5. Worried about the compatibility of your PC and software?
If you have any concerns about compatibility or integrability, you can contact us directly. We can support trial testing or remote demo to give you a better overview of our application, and consultation to get you going. Plustek’s IT experts are only a click, call, or email away to provide the support and assistance you need.
6. What is the minimum order quantity?
Since we are the manufacture, thus we provide flexibility with the order. There is currently no MOQ, we accept orders of all QTYs.
7. What's the delivery time?
Typically samples can be shipped in 2-3 working days after payment. For larger quantities, lead time varies from one~four weeks.
8. How will you control product quality?
At Plustek, customer service and quality control are our top priorities. Our promise to our customers is to deliver trustworthy and reliable products with durability. Therefore, Plustek conducts rigorous software and hardware inspections during each stage of the production process. From performing airdrop tests for 3,000m+ altitudes to electromagnetic emissions (above par with industry standards),24 hours continuous paper feeding tests, and much more. Each stage of testing ensures products deliver are with high durability that lasts.
9. What warranty do you offer?
We have professional technical experts globally. Contact us anytime, our tech experts will be able to assist you. If further support is needed, we can escalate and have our engineers work with your development team to quickly respond to your needs.